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Privacy Policy

The Privacy Policy detailed below on this page applies specifically to this website, tbgprint.com.

Commitment to Privacy

We at TBGPrint.com understand the importance of protecting the privacy of our users. The information collected on the TBGPrint.com website is used exclusively by TBGPrint.com to market and improve the services we offer to our customers, to improve the TBGPrint.com web site content, and to contact you with updates to the web site or for other marketing purposes directly related to your TBGPrint.com customer relationship.

Certain areas of TBGPrint.com, including those areas used to make purchases, require registration and/or a password for access. Information obtained from registered users of these areas may also be used for TBGPrint.com marketing purposes, and cookies may be used in those and other areas, as is described in this Policy. Information obtained in these areas may also be used in accordance with agreements governing access to and use of the specific areas. In addition, visitors to TBGPrint.com will need to register for a TBGPrint.com Login user ID and password to use many of the interactive features on TBGPrint.com as well as to make a purchase or file an order from TBGPrint.com. Log file data and other information gathered from registered users of TBGPrint.com are used to improve the TBGPrint.com customer experience.

Visitor Information

The TBGPrint.com web server uses an extended log file format which captures: date and time of visit, referring address (location from which a visitor comes to TBGPrint.com), type of Internet browser, and visitor's IP address. (Each computer that connects to the Internet is assigned a unique number, an IP address, for identification purposes). The log file does not capture a visitor's email address.

Personal Information

Certain areas of TBGPrint.com ask for personal information. TBGPrint.com uses this personal information to aid in presenting its customers with a better interactive experience and to facilitate the customer’s ability to make purchases and orders from the TBGPrint.com website. To register for a login user ID, your name, address, email address, and billing information are requested. This information is collected to help us further develop our services, to provide you access to valuable TBGPrint.com Internet-based information and services, and to facilitate the billing process for those services if you elect to use them. Customers will have the ability to access and change the information which they have provided to TBGPrint.com by use of the appropriate features on the TBGPrint.com website.

Use of Personal Information

The information collected through this site helps us identify the type of web site content that our customers value, allowing us to market and improve the web site and our services. The information is also used to send email notifications to customers about updates to the web site, and to contact customers by other means for marketing and other purposes.

Under no circumstances will we give, sell or otherwise distribute the information collected through this site to third parties outside of TBGPrint.com and its subsidiaries (unless required by law). TBGPrint.com uses an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. We require our suppliers and vendors to conduct themselves in a manner consistent with this policy and our requirements.

Information From Third Parties

If necessary, TBGPrint.com obtains consumer information from third-party providers in order to improve the accuracy of our customer database and to increase our understanding of our customers or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to assist us in having the correct addresses for our customers.


A cookie is a series of data characters that, when programmed into a web site, is placed by the web server into the browser's application folder on your computer. Once placed onto your machine, the cookie will allow the web site to “recognize” you as a unique individual. TBGPrint.com uses these cookies to associate individual customers with their information profiles. No personal information of any kind is stored in these cookies. They are only used by TBGPrint.com to “remember” your user ID when you login to TBGPrint.com on your computer. They are not passed on to any 3rd party.


Our sites may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware of this fact when they leave our site and to read the privacy statements of each and every Web site that they visit which collects personally-identifiable information. This privacy statement applies solely to information collected by this web site.


For the safety of our customers who are shopping online, TBGPrint.com always has security measures in place to protect customer information. TBGPrint.com takes all reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. Because the security of your personal information is a high priority, we have taken numerous steps to ensure that it is processed confidentially, accurately and securely. The TBGPrint.com web site uses encryption technology, such as Secure Socket Layer (SSL) technology, which is supported by the vast majority of modern Internet browsers. SSL technology represents the highest level of security available on the Internet, automatically encrypting information traveling over the Internet, verifying the identity of the transacting servers through certificates and digital signatures, and confirming that the integrity of the message content is maintained throughout its transmission. TBGPrint.com cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

Opt Out Options

TBGPrint.com allows customers the option to opt-out of marketing communications upon request. Once we receive your information, we may send you marketing communications that contain valuable offers, promotions and other content. However, users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by following the directions contained in the communication. All opt-out requests will be honored, without question. All marketing communications from TBGPrint.com will tell you how to stop receiving them.

How do I contact TBGPrint.com?

Our postal address is:

The Bernard Group
950 Lake Drive
Chanhassen, Minnesota 55317

TBGPrint.com reserves the right to amend this Privacy Policy at any time with or without notice. Please check back frequently in the event of changes.

Your use of TBGPrint.com constitutes your agreement to this Privacy Policy.

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Request Account Transfer to Smartpress

The Bernard Group Online Division, which includes both TBG Print and Smartpress, is consolidating all accounts under the Smartpress brand. Both websites have always featured the same products, quality, and support teams. However, Smartpress offers an improved experience with a modern site, mobile-friendly interface, live chat, custom online quotations, and much more. Although you can continue to view your past TBG Print order history, we have discontinued processing new orders on this website. Please contact us to schedule your account transition and discuss the details with your account team. Fill out the form below or call (888) 201-1322.

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