Printing turnaround begins when we have your print-ready file(s), and after you have approved your proof (not when the order was first submitted). You are responsible for logging into your account and approving your proof.
Turnaround time always begins at the next occurrence of 9:00AM Central on a business day following your approval of the proof. For example, if you approve the proof on a job with a One Day turnaround at 8:00AM Central, the job will ship that same day. If you approve the proof on a One Day turnaround job at 9:10AM, the job will not be due to ship until the NEXT business day. Of course we will make every effort to produce your order as soon as possible, so in many cases orders may ship sooner than the policy requires.
For example, a job for two-day printing turnaround that you approved by 5:00 P.M. Central on Tuesday will be shipped out of our facility by end of business Thursday.
Please note that we are closed Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating turnaround time.
Turnaround time does not include mailing, or shipping transit times, and you should allow additional business days for delivery based on the shipping method you selected.
Printing turnaround time for jobs with ground shipping is not guaranteed. We do our best to meet or beat our published dates, but orders with expedited turnaround and/or expedited delivery service do take precedence.
Printing turnaround time for jobs with expedited turnaround and/or shipping is guaranteed. To qualify for the guarantee, we must have approved proofs by 9 AM of the first day of the turnaround period. The guarantee will consider to have been fulfilled when we have delivered the order to the common carrier (usually, UPS). We can not be held accountable for the performance of the common carrier. Things can and sometimes do go wrong with shipping, so if you absolutely have to have your work, plan a few extra days into the job cycle.
If we fail to meet a guaranteed deadline as described above, you will receive a pro-rated refund of any rush charges or a free upgrade of delivery service to meet your required delivery date. Cancellation of an order based on printing turnaround time is only allowed if you indicate in the order notes, when placing the order, that the order is time sensitive and must be shipped by the selected turnaround time.
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The Bernard Group Online Division, which includes both TBG Print and Smartpress, is consolidating all accounts under the Smartpress brand. Both websites have always featured the same products, quality, and support teams. However, Smartpress offers an improved experience with a modern site, mobile-friendly interface, live chat, custom online quotations, and much more. Although you can continue to view your past TBG Print order history, we have discontinued processing new orders on this website. Please contact us to schedule your account transition and discuss the details with your account team. Fill out the form below or call (888) 201-1322.